This Cookie Policy explains how CPC Express LTD uses cookies and similar technologies on our website. It works alongside our Privacy Policy.
1. What are cookies?
Cookies are small text files placed on your device by the websites you visit. They're widely used to make websites work efficiently and to provide information to site owners.
We use cookies and similar technologies (such as pixels and local storage) for various purposes, including making our website function properly, understanding how visitors use it, and providing relevant content.
2. Categories of cookies we use
Strictly necessary cookies
These cookies are essential for the website to work. They cannot be turned off in our systems and don't store any personally identifiable information. They include cookies that:
- Keep you logged in during your session
- Remember items in your shopping cart
- Process payments securely
- Remember your cookie preferences
Performance and analytics cookies
These help us count visits and traffic sources so we can measure and improve site performance. They tell us which pages are most and least popular and how visitors move around the site. All information is aggregated and anonymous.
Functionality cookies
These enable enhanced functionality and personalisation, such as remembering your preferences. If you do not allow these cookies then some or all of these services may not function properly.
Marketing cookies
We use a small number of marketing cookies to measure the effectiveness of our advertising. We do not currently run retargeting or behavioural advertising campaigns.
3. Specific cookies we use
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| wp-* (WordPress) | Logging in, session management | Strictly necessary | Session |
| woocommerce_* | Shopping cart, checkout, order processing | Strictly necessary | Session / 48 hours |
| __stripe_mid / __stripe_sid | Stripe payment fraud prevention | Strictly necessary | 1 year / 30 minutes |
| cookie_consent | Remembers your cookie preferences | Strictly necessary | 1 year |
| _ga / _ga_* | Google Analytics — visitor counts and behaviour (anonymous) | Performance / analytics | 2 years |
| _gid | Google Analytics — distinguishes users | Performance / analytics | 24 hours |
This list is updated as our website changes. If you spot a cookie not listed here, please let us know.
4. Third-party services
Some of the services we use set their own cookies. These include:
- Stripe — payment processing
- Google Analytics — anonymous visitor analytics
- Zoom — for live online courses (cookies set when you join a meeting)
Each of these has its own privacy and cookie policies, which we encourage you to read.
5. How to manage cookies
On our website
When you first visit our site, you'll see a cookie banner where you can accept or decline non-essential cookies. You can change your preferences at any time by clearing your browser cookies and reloading the site.
In your browser
Most browsers let you block or delete cookies. The exact steps differ between browsers — see the help section of your browser for details. Here are direct links:
Please note: blocking strictly necessary cookies will stop key parts of the site from working — including the booking and checkout process.
6. Do Not Track
Some browsers send a "Do Not Track" signal to websites. There's no industry standard for how this should be handled. Currently, our website does not respond to Do Not Track signals.
7. Changes to this policy
We may update this Cookie Policy as our website evolves or as cookie-related laws change. The "Last updated" date at the top will reflect any changes.
8. Questions?
For any questions about cookies or this policy:
Email: bookings@cpcexpress.co.uk
Phone: 01283 895777