This statement explains our commitment to accessibility and how the CPC Express website works for users of assistive technologies. It applies to cpcexpress.co.uk.

1. Our commitment

We want everyone to be able to use our website easily — including drivers and operators using assistive technologies, those with sensory impairments, and people with learning difficulties.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Where we fall short, we work to fix issues quickly.

2. What we've done

We've designed the site to be usable for as wide an audience as possible. Specifically, we've:

• Used clear, plain English throughout
• Provided meaningful alt text on images
• Ensured colour contrast meets WCAG AA standards (4.5:1 for body text)
• Made the site keyboard-navigable
• Used proper heading hierarchy (H1 → H2 → H3) so screen readers can navigate easily
• Added descriptive link text — no "click here" or vague labels
• Made the site responsive so it works on mobile, tablet, and desktop
• Avoided autoplaying audio or video

3. Known limitations

We know there are still areas to improve. As of April 2026:

• Some older blog posts may have less optimal alt text — we're updating them as part of the migration
• PDF resources (such as the pre-course form) may not be fully accessible — please contact us if you need an alternative format
• Some Zoom-based course features are managed by Zoom itself; their accessibility is documented at zoom.com/accessibility

4. Reporting accessibility issues

If you experience any difficulty using our site, or need information in a different format (large print, audio, easy-read, etc.), please let us know:

• Email: bookings@cpcexpress.co.uk
• Phone: 01283 895777

We aim to respond to all accessibility-related queries within 5 working days.

5. Alternatives if you need them

If you can't use our website to book a course, you can:

• Call us on 01283 895777 — we can take your booking over the phone (Mon–Sat, 8am–5pm)
• Email us at bookings@cpcexpress.co.uk
• Write to us at: CPC Express LTD, Rylance Farm Industrial Estate, Walton Lane, Barton Under Needwood, Staffordshire, DE13 8EJ

6. Continuous improvement

We test our website regularly and update it to fix accessibility issues. We welcome feedback — if something doesn't work for you, we want to know about it.