Refunds and Cancellations

This policy explains your refund and cancellation rights when you book a Driver CPC training course with CPC Express LTD. We aim to be fair and transparent — and we honour the full statutory protections you're entitled to under UK consumer law.

1. Your statutory 14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from your booking confirmation to cancel and receive a full refund — without giving any reason — provided the course you booked hasn't yet been delivered.

To cancel during the cooling-off period, contact us by:

• Email: bookings@cpcexpress.co.uk
• Phone: 020 3904 6570
• Post: CPC Express LTD, Rylance Farm Industrial Estate, Walton Lane, Barton Under Needwood, Staffordshire, DE13 8EJ

You don't need to give a reason. We'll process your refund within 14 days of receiving your cancellation, to the same payment method you used.

2. Our 72-hour cancellation policy

Outside the 14-day cooling-off period (or once the cooling-off has ended), you can still cancel as long as you give us at least 72 hours' notice before the course start time. Cancellations made with 72+ hours' notice are eligible for a 75% refund.

For example, if your course starts at 9am on Saturday, you must request your cancellation by 9am on Wednesday at the latest to qualify for the 75% refund.

The 25% retained covers DVSA administration, scheduling, and the operational cost of holding your seat — costs we incur whether or not you attend.

3. The full rules at a glance

4. How to request a cancellation or refund

Send your cancellation request to bookings@cpcexpress.co.uk with:

• Your booking reference (from your confirmation email)
• The name on the booking
• The original course date and time
• Whether you'd like a refund or a reschedule

We'll confirm receipt within 1 working day and process your refund within 14 days.

5. Rescheduling

You can reschedule to any available course date at no extra cost, provided you contact us at least 72 hours before your original course start time. If you reschedule to a lower-priced course, the difference is not refunded. If you reschedule to a higher-priced course, you'll need to pay the difference at the time of rebooking.

Rescheduling requests made within 72 hours of the course start time are subject to availability and may not be possible.

6. If we cancel a course

Occasionally, we may need to cancel a course due to circumstances beyond our control (e.g. trainer illness, technical failure, low attendance). If this happens:

• We'll notify you as soon as possible — usually by email and phone
• You can choose a full refund or a free transfer to another available course date
• We're not liable for any other costs you may have incurred (such as time off work or travel arranged independently)

7. If you fail attendance rules during a course

To meet DVSA requirements, you must:

• Log in at least 10 minutes early
• Complete the full course (3.5 or 7 hours)
• Keep your camera on during teaching periods
• Respond to attendance checks

If you fail any of these, the trainer may not be able to upload your hours to DVSA. In this case:

• The course fee is not refundable
• You'll need to book a replacement session at the standard price

For more on what counts as "failing" a session, read our guide on whether you can fail a Driver CPC course.

8. How refunds are processed

We process all eligible refunds:

• To the same payment method you used originally (we cannot refund to a different card or bank account)
• Within 14 days of receiving your valid cancellation request
• For the eligible amount as set out in the table above

It can take an additional 3–7 working days for the refund to appear on your statement, depending on your card issuer.

9. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For free, independent advice, contact:

• Citizens Advice
• Phone: 0808 223 1133